We understand that the Serea Smartlock is a revolutionary product — and with something so new, it can sometimes feel a bit challenging to operate.
Our chatbot and FAQs are here to guide you, but we know that in some cases, the best support comes through direct personal contact.
If you need further assistance, you can reach our Serea Support Team anytime at support@serea-locks.com.
If you’re experiencing issues with the app, we recommend reaching out to our support team via the contact form in the app under Settings > Contact Us. Please also ensure that you enable the option to send your technical details, which you can activate by ticking the box at the bottom of the screen.